Manchester Corporate

Out of 11 responses

Peer Group Ranking

Overall Ranking (Out of 19 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

-36

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

2

Quality of Product Coverage

3

Relationship Strength (With UW's / Decision Makers)

KPI Scores

Feedback from our Associates

What you do better than your peers

  • They are good at motor trade.
  • AXA provide relatively quick response times.
  • They are good at communicating and have good response times.
  • Their relationship and dialogue is great.
  • They are able to provide support on AXA XL placements with smaller lines e.g. Fleet.
  • They are good communicators.

Elements you could improve on to better trade with our Lockton team

  • They should be more competitive.
  • It would be good to see them take a more streamlined team approach with AXA XL when working together.
  • They need to be more flexible on pricing.
  • They need to be better at communication around appetite.
  • They should be more pro-active when it comes to meeting brokers and quote more.
  • It would be good to see more flexibility in their underwriting. They tend to decline a lot.
  • It would be good if they were more customer-friendly (broker and client) and commercially aware.
  • Clearer demarcation and more open allocations between AXA and AXA XL would be good.
  • They need wider cover and appetite.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Commerciality, flexibility and relationship.
  • Flexibility, experienced underwriters and contactable.
  • They are competitive, have a knowledgeable risk engineering approach and are relationship focused.
  • Cover, pricing, relationship.
  • Technical expertise and responsiveness.
  • Good response times, good communication and problem solving.
  • Flexibility with risks, reviewing on their merits. Quick response times and good communication. They are more commercial with their underwriting stance.
  • They have a wide appetite.
  • Knowledgeable underwriters, capable of providing proper support on claims and risk management needs. They have the ability and desire to find a solution.
  • Access to key decision makers and the actual underwriters. Meeting deadlines for responses.
  • Ability to build and maintain strong relationships.
  • Experienced and commercial underwriting teams, strong client and Lockton relationship-management personnel, swift response times and flexibility on capacity/cover.
  • Flexibility, cover and easy access to underwriters and decision makers.
  • Service, relationship, flexibility.
  • They are easy to contact/do business with, have a wider proposition other than just price, and have clear communication on what their appetite is.
  • Quick response to changing market conditions, willingness to trade and open communication on what is required to keep business.
  • Responsive and can offer a good product that has wide cover. Reasonable with pricing. Willing to make the effort to visit to build relationships and confirm what they can offer/appetite.
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