Global Real Estate

Out of 72 responses

Peer Group Ranking

Overall Ranking (Out of 23 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

-6

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1 Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

2 Flexibility (Terms, Pricing, Wordings)

3 Attitude to Pricing

KPI Scores

Feedback from our Associates

What you do better than your peers

They are good at building relationships between underwriters and brokers.
They have the ability to make commercial decisions.
AXA have positive residential appetite.
They are good when it comes to new business.
They really look to build long-standing relationships with clients.
They underwrite risks fairly and promptly.
They are able to sustain relationships and join the dots across a client’s wider placement landscape.
Access to their surveyors and technical strength is commendable.
They are a big team and can be commercial where needed.
They are able to write business from a residential and commercial perspective.
Their capacity is good.
They have a broad appetite.
Their capacity is good.
They communicate well and provide easy access to the decision makers.
Their turnaround time is quick.
They are good at building relationships.
They come back on quotes quicker than other insurers.
They communicate well.
They are good at developing broker relations.
Their communication is good.
The engagement from underwriters is good.

They regularly provide capacity as a follow line.
They have a wide underwriting appetite.
They are easy to work with.
The communication provided at a senior level is appreciated.
Their capacity is good.
They have flexibility in cover and pricing.
AXA have the biggest capacity to underwrite in the market.
Their response times are good.
If within appetite, the terms are usually good.
They have good terms.
It is great that they are face-to-face communicators.
They have quick response times.
They are flexible and provide detailed feedback and explanations for terms.
They will always look to discuss requests for terms to understand the clients better.
They have easy access to decision makers.
They are capable of finding solutions for difficult renewals.
AXA are very good communicators.
Building relationships is one of their strengths.
They are flexible on cover and look at it on a case-by-case basis.
They are good at building relationships.
They have quick turnaround times.
AXA's communication is good.

Elements you could improve on to better trade with our Lockton team

They should lower their excesses.
It would be beneficial to have more face-to-face underwriting.
They need to be more accommodating and flexible around certain risk types.
AXA should not make quick reactions when something goes wrong.
Quicker response times would be beneficial.
There is less need for risk improvement surveys.
They should be more flexible.
It would be good to see improved collaboration into health and PMI so we can work with People Solutions to introduce a beneficial health product for Real Estate and Developer policy holders.
Their response times should be improved.
Risk surveyors tend to pick up very minor points.
They need to be more flexible.
Quicker turnaround times would be beneficial.
Pricing flexibility is encouraged.
It would be good to have more visibility of senior members of staff.
Speed of day-to-day servicing needs improving.
It would be good if AXA took the time to educate our teams on capacity.
Their pricing needs some improvement.
It would be good if they were more flexible.
Their breadth of appetite needs improving.
AXA need to be more flexible on vacant properties.
Their technical strength needs developing.
They need to be more flexible on pricing.
They need better connection and cross selling of other lines of business.

They are slow to respond.
They need more flexibility on line size to reduce their exposure and reduce COR.
Their breadth of appetite needs improving.
It would be good to see quicker decision making.
Their turnaround times need improving.
Their turnaround time has to be improved.
It would be good to see AXA provide junior underwriters with more authority.
They need to be more proactive.
It would be good for them to speed up response times and agree higher DV limit under LREAC Scheme.
Faster response times would be beneficial.
Flexibility on flood mapping would be appreciated.
Sometimes they can be slow at responding to easy queries.
Their response times could do with improving.
AXA should complete their European Proposition to provide us with more markets to trade with.
It would be good to improve their response time and quality of communication.
It would be great to see more flexibility on cover.
They need to be more consistent in their appetite approach.
It would be great to see them be more supportive with certain Flood risks.
Their flexibility could be improved.
They need to broaden their breadth of appetite.
Their European offering expansion could do with improving.
It would be great if they could be slightly more flexible on wordings.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

Technical expertise, commercial approach and responsiveness.
Communication, willingness to negotiate and have an understanding of clients' positions.
Commerciality, Flexibility and Responsiveness.
They have expert underwriters, competitive pricing and make commercial decisions.
Have a desire to build long-term relationships and provide strategic support at client level.
Flexibility, turn around times and good relationships.
Communicative and find solutions.
Service and response times plus being flexible/commercial.
Good communication and response times. Fairness in offering terms in situations where losses have been occurred.
Flexible, quick turnaround times and technical expertise.
Have a holistic view of the client's programme and bring in other parts of the business to assemble a multi-class offering. Additionally, frequent surgery sessions with our Associates to ensure underwriters are always visible.
Response times, competitive attitude to pricing and access to technical knowledge.
Service, response times and ability to make contact by phone.
Be supportive of Lockton and our clients.
Flexibility, speed and answering the phone.
Wide appetite, being commercial/flexible and service levels.
Quick turnaround, easy communication and pricing.
Turnaround times and flexibility.
Flexibility and wanting to build partnership with us and our clients.
Flexible, quick turnaround times, desire to write new business and think commercially.
Have good service, quick response times, always get back to you if you call them. Prepared to meet face to face.
Willingness to trade, communicate well, speedy response times on existing business and active face-to-face presence.
Service, turnaround times, pricing and flexibility.
Fast turnaround times, flexibility in pricing and have understanding of the client.
Flexibility and communication.
Response times and product knowledge.
Flexibility to pricing and taking a commercial view to get a deal over the line, combined with turnaround times. When an insurer proactively looks to broaden their offering and exceed the client's expectations, it really strengthens the relationship of all parties.
Have quick response times.
Commercial attitude, turnaround times, and effective communication.
Flexibility.
Willingness to quote on new business, response times and flexibility with pricing.
Flexibility and ease of trading.
Overall level of service received/communicated.
Easy to deal with, great at building relationships and have understanding of our clients' needs.
Have great relationships built on trust, commercial approach and proactive approach to delivering solutions for clients.
Flexible, are easy to work with.

Flexibility, service and technical ability.
Communication, trading strategically and flexibly.
Commercial underwriting decisions, service and responsiveness.
Willing to trade and support brokers and clients.
Actively engaging and dynamic in the way they trade to achieve the best result for all parties involved in a renewal process.
Communication, coverage and pricing.
Active engagement, strong partnering and good communication.
Their appetite to new business and flexibility in respect of pricing and cover.
Turnaround times, pricing and ease to contact if needed urgently.
They communicate, have corporate thinking and are solution-driven.
Response times, appetite, pricing/rating.
Great terms, easy to deal with, have fast response times.
They have willingness to be flexible and assist where they can with good communication and turnaround times.
Capacity, price and service.
Service, pricing and commerciality.
Appetite, enthusiasm, response times and commercial attitude.
Commercial approach, competitive pricing, quick response times and technical expertise.
Responsiveness, communication & being easy to work with, commercial underwriting with a reasonable consideration of the risk, ability for flexibility if required.
Competitive pricing, wide coverage and good communication.
Relationship, flexibility & commerciality.
Have open communication channels with their top underwriters to ensure the clients needs are met.
Quick turnaround times, ability to move on rates and premiums, technical servicing and policy advice.
Strong relationships, have willingness to assist and speed of turnaround times.
Engagement, flexibility and clarification on their position.
Clear and concise communicators, good relationships across the piece and flexible traders.
Speed of service, competitive pricing and collaborative approach.
We have access to decision makers.
They are responsive, flexible and technical.
Flexibility, Service, Quality of Product.
Knowledgeable, good service and pricing.
They communicate their appetite, look at each piece of new business on a case-by-case basis and have a good turnaround times on all queries.
Strong relationships, commercial Flexibility and good attitude to pricing.
Have food relationships with underwriters, good rates, ability to provide capacity and quick turnaround times.
Technical expertise, underwriting flexibility and good engagement with brokers.
Good communication.
Commercial decision making, quick turnaround times and wanting to work together as partners.

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