Glasgow

Out of 10 responses

Peer Group Ranking

Overall Ranking (Out of 12 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

-50

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Flexibility (Terms, Pricing, Wordings)

2

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

3

Quality of Product Coverage

KPI Scores

Feedback from our Associates

What you do better than your peers

  • They are flexible.
  • They are proactive on new business.
  • AXA are flexible with their terms.
  • AXA are happy to assist and negotiate renewal/new business.
  • They can be competitive, and they retain business better overall.
  • Their ability to review/amend clauses is commendable.AIG are quick to respond.

Elements you could improve on to better trade with our Lockton team

  • Their response times need improving.
  • Receptiveness to larger, more complex accounts
  • Be more customer focused
  • Like many others, they are not as visible and have not had any underwriting appetite discussions.
  • It would be good if they were more flexible in attitude.
  • It would be good if they visited the office to provide an update of who is who.
  • More regular visits from our Broker Development Manager would be beneficial.
  • They need to be more corporate minded.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Responsiveness and engagement, Technical underwriting ability, flexibility on price and terms.
  • Response times, ability to understand the opportunity, flexibility in pricing/proposition.
  • Ease to deal with and willingness to support.
  • Willingness to trade and flexible, commercial awareness and range of covers that they can underwrite.
  • Local decision making, experienced underwriters and a flexible approach.
  • Claims Handled in-house, not outsourced. Technical knowledge and experience. Flexibility in approach to risk.
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