04 Executive Summary

Key Insights from your 2024 Survey include:

Peer Group Ranking

Overall Ranking (from 29 Markets)

Overall NPS Score (vs Average of -5)

A top 5 position overall in 7 of the 18 Lockton Business Units relevant to AXA

What is going well?

Construction Investments - Large refurb projects and the ability/appetite to write existing structures are AXA’s strength areas.

Global Real Estate – AXA have a good capacity and they are particularly good at building relationships with brokers and clients. The AXA team communicate well, provide access to the decision makers and turnaround quotes quickly.

Belfast - Motor insurance is a strongpoint for AXA as their product offering on Motor is wider to incorporate ROI vehicles for Northern Ireland risks.

Dublin – AXA are easy to engage with.

Aberdeen - AXA communicate more than their peers from a broker development point of view and have a good motor fleet product.

Birmingham – Motor Fleet is a key strength for AXA.

Glasgow – AXA are competitive and flexible on terms of new and renewal business.

London Retail – AXA’s pricing is good, and their risk and bursary options are quite well received.

Manchester Corporate – The team are good at communicating and respond quickly.

Newcastle – AXA are flexible on new business and their Motor Fleet Claims is a key strength.

Crisis Management – AXA are great at being flexible and good with their communication.

National PI Accountants – The team provide good underwriting expertise.

National PI Construction & Property - AXA are very approachable and understand requirements. They are a good insurer for smaller risks.

National PI Misc / Recruitment – AXA’s coverage is quite broad.

National PI Solicitors Scotland - Local underwriters have great experience.

Marine Cargo – Large underwriting team who frequently engage and have good technical knowledge.

Marine Hull – The team are quick to respond with documentation.

Areas for Improvement for AXA?

Construction Investments - It would be good to see AXA increase their lead capacity.

Global Real Estate – AXA should try to be broaden their appetite and be more flexible around pricing and risk improvement surveys.

Belfast – AXA’s offline contact availability, claims handling and pricing could be improved.

Dublin – AXA should dedicate resource to each case and improve Motor Fleet flexibility.

Aberdeen – It would be beneficial for AXA to improve their flexibility arounds terms, conditions, and exclusions as well as their engagement on new business.

Birmingham – AXA should broaden their appetite and be more aggressive in targeting other lines of business.

Glasgow – AXA should improve their visibility and increase engagement.

London Retail – To improve, AXA should increase broker engagement and better their claims servicing.

Manchester Corporate – It would be beneficial if AXA could be more flexible with regards to pricing/underwriting and take a more streamlined approach when working with AXA XL.

Newcastle – AXA could improve their response times, communication, and breadth of appetite.

Crisis Management – AXA need to be more lenient on pricing renewals.

National PI Accountants – The team should improve communication, particularly with regards to appetite.

National PI Construction & Property – AXA should look to widen their appetite.

National PI Misc / Recruitment – They are not particularly flexible on pricing.

Marine Cargo – Their response times need improving.

Marine Hull - It would be better to see AXA write more products.