Dublin
Out of 7 responses
Peer Group Ranking
Overall Ranking (Out of 18 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
-14
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Quality of Product Coverage
2
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
3
Pro-Activity of Engagement
KPI Scores
Feedback from our Associates
What you do better than your peers
- They are quick and easy to deal with.
- They are willing to meet the client and engage with Lockton.
- They are easy to engage with.
Elements you could improve on to better trade with our Lockton team
- Motor fleet flexibility is an area for development.
- AXA need to look into building a structure on who will be dealing with cases.
- Turnaround times could do with some improvement.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Flexibility, responsiveness and additional assistance with issuing documents on the international business.
- Wide coverage, knowledgeable and accessible underwriters, competitive rating.
- Have an awareness of our clients' requirements.
- Have a good level of cover, quick responses, and competitive pricing.
- Relationship, communication, expertise and pricing.
- Clear communication on what is within appetite.
- Have willingness to engage with us and bigger clients. Willingness to reduce rates to maintain business.
- They offer quick turnaround times, are very engaged, experts in their field with great communication.
- Ease to do business with. Continuous engagement with underwriters and offer efficient service.
- Flexibility and quick response times.