Birmingham

Out of 15 responses

Peer Group Ranking

Overall Ranking (Out of 20 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

-40

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Quality of Product Coverage

2

Flexibility (Terms, Pricing, Wordings)

3

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

KPI Scores

Feedback from our Associates

What you do better than your peers

  • They have very good fleet underwriters.
  • They make decisions quickly.
  • Their motor fleet product is great.
  • Fleet is a strength area for AXA.
  • They provide good coverage.
  • The relationship built is strong and they are competitive.
  • Their ease of trading within Fleet is good.
  • Their communication is good.
  • Their fleet underwriting response and decision making at a Birmingham local level is great.

Elements you could improve on to better trade with our Lockton team

  • They need to be better at communication regarding appetite.
  • They need to improve on breadth of trades considered.
  • They could be more aggressive on other lines.
  • Their claims handling could do with some improvements.
  • AXA should broaden their appetite.
  • AXA should broaden their appetite.
  • SME business and fleet claims are areas for improvement.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Good communication and clarity around appetite, pricing and cover.
  • Flexibility, responsiveness and global capabilities.
  • Service, scope of cover, flexibility of underwriters' decision and approach to risk.
  • Good communication between team and underwriters, good policy wordings, accessible and responsive underwriters.
  • Good products, good relationships with BDM's and underwriters, willingness to write risks that aren't always straightforward and will work with you to find solutions.
  • Communication, flexibility and trust.
  • They work with you as a team to secure new business/renewal, and are accessible.
  • Response times and a 'can do' attitude.
  • Understanding, appetite, relationship, service delivery.
  • Communication and underwriters' ability to trade.
  • Communication and strength of relation, good turnaround times and the ability to listen to our clients' demands and needs in order to provide solutions best suited.
  • They are technical, relationship-focused, have a good speed of response and are flexible.
  • Are able to provide capacity, competitive pricing, and easy to trade with.
  • Honesty, service times, buy into working in partnership rather than against the broker. Technical knowledge.
  • Engagement, willingness to trade, flexibility (pricing and terms) responsiveness to issues/queries.
  • They have consistency, flexibility and commerciality.
  • They target clients within appetite and show flexibility.
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