Belfast

Out of 52 responses

Peer Group Ranking

Overall Ranking (Out of 21 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

-63

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Quality of Product Coverage

2

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

3

Breadth of Appetite

KPI Scores

Feedback from our Associates

What you do better than your peers

  • The schedule and wordings are easier to understand than some others.
  • Their online facility is good.
  • They have a strong Fleet Policy offering.
  • They promote emerging risks.
  • They provide bespoke covers.
  • Motor Fleet is a strength area for AXA.
  • They provide fast response times to new business.
  • Their pricing is good.
  • Their cover is wider in some instances.
  • Their response times are good.
  • They provide good turnaround times on responses.
  • Their product offering on motor is wider to incorporate ROI vehicles for Northern Ireland risks.
  • Their appetite for property risks in Northern Ireland is positive.
  • Motor insurance is a strongpoint for AXA.
  • The relationships built with the underwriters is strong.
  • It is easy to arrange new business with AXA.
  • They are flexible.

Elements you could improve on to better trade with our Lockton team

  • It is difficult to speak to a handler on the phone. The wait times for repair authorisation could improve.
  • Their offline contact availability could be improved.
  • It would be good to see better communication around their appetite.
  • Rate increases on Fleet are very high.
  • They need to improve their pricing and response times.
  • Access to technical underwriters needs developing.
  • Better access to the online trading platform would be beneficial.
  • They need to be more flexible.
  • AXA should accommodate UK exposure.
  • They need to respond in a timely manner.
  • Their pricing needs some improvement.
  • It would be good to see a wider product range.
  • The online portal is difficult to use.
  • Their claims service needs bettering.
  • Their claims handling could do with some improvements.
  • It is difficult to access the underwriters. We rarely get through to someone on the first call.
  • They sometimes do not seem interested in trading with us.
  • Quicker response times would be helpful.
  • Liability is an area for improvement.
  • Their communication is sometimes lacking.
  • The ISMIS system is very clunky.
  • They could promote the online portal better.
  • They need to improve their appetite.
  • Their response times and rate increases could be better.
  • It would be good if they could offer a full GB product suite in Northern Ireland.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Quick responses and good communication.
  • Capacity, levels of cover and willingness to trade.
  • Willingness to help.
  • Service levels, speed of response and pricing.
  • A combination of good service levels, broad appetite and competitive premiums.
  • Quick turnaround, great communication and local knowledge.
  • Prompt response to queries, willingness to negotiate, issuing terms and documents in good time.
  • Good response times, accuracy and speed of documentation.
  • Quick quote/renewal term turnaround times, access to skilled underwriters, communication of their appetites, strong relationships and hungry to write new business.
  • Exceptional Service levels and speedy response times.
  • Technical knowledge and customer service.
  • Taking on new business and building relationships.
  • Prompt communication with brokers, flexibility in terms of underwriting and pricing.
  • Quick response / turnaround times.
  • Good communication, ability to consider risks on their own merits and be flexible with terms/cover when required.
  • Have a quality product, be easy to do business with, have fast communication and flexibility.
  • Effective and efficient communication, flexibility in cover and pricing, longstanding relationships with Lockton.
  • Responsiveness, flexibility and superior products.
  • Quick response times, good rapport and willingness to be flexible.
  • Access to underwriters. Keen to work to find a solution. Wide breadth of product offering.
  • Access to the underwriters who make the decisions.
  • Slick online trading, good local underwriter relationships and competitive pricing.
  • Great service, good lines of communication and flexibility.
  • Responsiveness, quality of underwriters and products.
  • Competitive pricing, service levels and paying claims.
  • Ease of portal usage, ability to contact underwriters, flexibility with portal rates.
  • They are very responsive and efficient.
  • Technical expertise, flexibility & good communication.
  • Easy-to-use portal and good communication.
  • Broad appetite & relationships.
  • Are flexible and competitive.
  • Competitive pricing, willingness to work with brokers and have good communication.
  • Flexibility, communication and a sense of partnership.
  • Communication, excellent terms and claims handling.
  • Turnaround times, appetite and competitive pricing.
  • Access to technical underwriters, flexibility and assistance when there is a problem.
  • Quick response times, competitive premiums and an appetite for new business.
  • Risk appetite, pricing and quick response times.
  • Appetite to write business with knowledgeable underwriters who are interested in securing business.
  • Fast response times, have an ability to be flexible and have adequate capacity.
  • Communication, pricing and product offering.
  • They are flexible in pricing. We have access to decision makers who are easy to get in contact with.
  • Quality products, flexibility and technical expertise.
  • They are flexible, they under-promise but over-deliver and are easy to deal with.
  • Experienced underwriters with an appetite to help and write business. Good communication.
  • Competitive premiums.
  • Timely responses and a demonstration they care about Lockton and our clients.
  • They are effective communicators, try to write new business or at least provide a reason for declinatures, and provide accurate documentation.
  • Fast response times, quick release of documentation, not applying large rating increases on claims-free cases at renewals and willingness to provide quotations.
  • Have worldwide capabilities.
  • Communication and helping to retain clients.
  • Communication, fast responses and are flexible on terms and premium.
  • Willingness to help out.
  • Quick response times, favourable terms and inclusivity of coverage.
  • Have an ability to trade, a broad appetite and be flexible.
  • Technical ability, strong policy wordings and ability to actually "trade" with us.
  • Response times to queries, answering phones and responding to submissions with VRI's before asking for a list of questions.
  • Easy-to-use Online Portals and quick response times.
  • Technical expertise a given, broad appetite, competitive pricing.
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