Aberdeen

Out of 9 responses

Peer Group Ranking

Overall Ranking (Out of 12 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

-100

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Quality of Product Coverage

2

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

3

Flexibility (Terms, Pricing, Wordings)

KPI Scores

Feedback from our Associates

What you do better than your peers

  • Their response times and engagement is great.
  • Their motor fleet product is quite good.
  • They communicate more than their peers from a broker development point of view.

Elements you could improve on to better trade with our Lockton team

  • Flexibility of conditions and exclusions are areas that need developing.
  • They need to improve their online trading system.
  • They need to be more flexible with their Motor Fleet terms.
  • Quicker response times would be great.
  • Regular engagement for potential new business and existing business coming to market is something to establish.
  • AXA need better documentation and communication.
  • They need to be more dynamic in new business. Obtaining terms from AXA, even on risks they are keen on, seems to be a long drawn-out process with too many caveats. Clients are deterred from switching if there are too many unknowns.
  • They need to be more commercial.
  • They should be more visible and improve relationships with key brokers.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Fast Response Times, they reviews risks Individually and have reasonable rate increases.
  • Pricing, range of cover provided, willingness to pay claims and appetite/level of industries they will cover.
  • Communication is key.
  • Flexibility, timely responses and communication.
  • Engagement, flexibility.
  • Access to and good relationships with decision makers. They realise that the policyholder is also their customer and strive be even handed. No changes in position and willing to take a long term view.
  • Autonomous, technical, development underwriters that are knowledgeable and look at how they can write business.
  • Empowered underwriters with an ability and willingness to write business. A leading policy wording. A strong claims proposition.
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