UK Construction

Out of 16 responses

Peer Group Ranking

Overall Ranking (Out of 20 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

-25

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

2

Flexibility (Terms, Pricing, Wordings)

3

Quality of Product Coverage

KPI Scores

Feedback from our Associates

What you do better than your peers

  • They provide all round insurance for Construction projects including CAR and latent defects.
  • With regards to CAR and Casualty, they are a stable lead market who are willing to look at new business.
  • They have a willingness to hold onto big accounts.
  • As of recent, there are always clear alternative contacts we can approach when an individual is absent.
  • They have a team with strong technical expertise.
  • They have a very strong reputation.
  • Most projects are in appetite.
  • They have a great reputation and clients like knowing that they are working with Aviva.
  • They have been very helpful in my learning; they are a friendly Insurer.
  • Their range of business products is good.
  • They always take into account the wider relationship.

Elements you could improve on to better trade with our Lockton team

  • It would be good to have better response times from them.
  • With regards to CAR, it would be good if they had quicker turnaround times and better service levels.
  • More communication from the underwriting team would be appreciated.
  • Aviva need to improve their turnaround and response times.
  • Their communication and engagement needs improving.
  • Aviva's initial turnaround for claim notifications needs to be better.
  • It would be good to increase Construction underwriter headcount to help with response times after the restructure.
  • They should be more competitive with pricing.
  • Their response times can be slow.
  • Their communication could be stronger.
  • They need to be more flexible on premiums.
  • Their turnaround times could be better.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Have comprehensive and flexible coverage, financial strength and stability.
  • They have exceptional service: quick and responsive, with dedicated underwriters who provide support. Competitive pricing: they provide highly competitive rates without compromising on coverage quality. Flexibility and adaptability: they show a willingness to adapt wording and terms based on client-specific requirements/market changes.
  • They have adequate response times and are easily accessible/open to discussion on prices/terms.
  • Great service levels, good relationships and attitude to resolving issues.
  • Responsive, detailed and thorough.
  • Flexibility and accessibility.
  • Ability to build long-term relationships and not be overly reactive.
  • Combination of pricing, coverage and ability to look across multiple lines of cover.
  • Flexibility, competitive pricing and accessibility.
  • Broad appetite, good communication and quick response times.
  • Good service levels, wide appetite for risk and price.
  • They are friendly/approachable which was helpful to new members of our team. They have been extremely helpful in helping develop knowledge and skills of some individuals.
  • Turnaround times, expertise, competitiveness to win business and the quality of their products.
  • Being upfront about appetite and what they can realistically provide. Generally, be responsive with quick turnaround times.
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