Transactional Risks
Out of 3 responses
Peer Group Ranking
Overall Ranking (Out of 12 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
-33
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
2
Quality of Product Coverage
3
Technical Expertise
KPI Scores
Feedback from our Associates
What you do better than your peers
- Their speed of response is good.
- They have a big line size and good Reinsurance knowledge.
Elements you could improve on to better trade with our Lockton team
- They need to communicate their appetite better.
- They need to have a wider appetite for trickier deals.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Pragmatic and commercial approach to coverage, turnaround times, how they approach internal Due Diligence and cross-border transactions.
- Appetite, Commerciality, Flexibility and easy to work with.
- Payment of claims, flexible on policy wording and pragmatic when it comes to coverage.
- Appetite, flexibility and execution risk.
- Flexibility on coverage and responsiveness.
- Price, speed of process and communication.
- Responsiveness, engagement at senior level and breadth of expertise and products.
- Competitive pricing and flexibility.
- Great communication, clear pricing and commercial flexibility to meet clients' requests.
- Responsiveness, technical expertise and commerciality.
- Coverage, flexibility and technical knowledge.
- Technical expertise combined with pro-activity and a willingness to find a solution.
- Competitive pricing, coverage/flexibility and turnaround times.