Specie & Fine Art
Out of 5 responses
Peer Group Ranking
Overall Ranking (Out of 12 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
-20
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
2
Flexibility (Terms, Pricing, Wordings)
3
Relationship Strength (With UW's / Decision Makers)
KPI Scores
Feedback from our Associates
What you do better than your peers
- Their service levels are good.
- They assist well on Fine Art.
- Their service levels are good.
- Their communication is good.
Elements you could improve on to better trade with our Lockton team
- Better communication would be beneficial.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Service, strength of Claims and Underwriting teams, flexibility and ability to engage with clients.
- Quick responses, high level of technical knowledge, competitive pricing and strong claims offering.
- They understand the class of business and are sensitive to the pressures we are under as the broker.
- Service, proactivity and ability to negotiate evenly.
- Availability, competitive terms and expertise.
- Service levels and claims expertise.
- They are responsive, willing to understand a risk that may be different, and offer competitive pricing.
- They are all very big supporters of Lockton which makes our job easier.
- Product, pricing, knowledge and their claims teams.
- Service levels and flexibility.
- Strong relationships and speed of turnaround.
- Knowledgeable and easy communication.