Property NA
*Less than 3 responses
Peer Group Ranking
Overall Ranking (Out of 17 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
-100
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Breadth of Appetite
2
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
3
Flexibility (Terms, Pricing, Wordings)
KPI Scores
Feedback from our Associates
What you do better than your peers
- They have large lines.
Elements you could improve on to better trade with our Lockton team
- They need to have better turnaround times.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Risk appetite, competitive pricing and service.
- Service and turnaround. Broad appetite. Pricing.
- Service, capacity and flexibility.
- Good at communication, easy to trade with and good appetite.
- They have ability to lead business, quick response times and flexibility.
- Quick turnaround times for quotes, easy to work with on terms, have a good level of commercialism.
- Pricing, flexibility on terms and accessibility.
- Ability to adapt and be flexible.
- Ability to deploy capacity, turnaround times, putting in energy into maintaining their broker relationships, price is reasonable and always willing to be creative with lines/pricing and listening to clients' needs as presented to them by broker.
- Pricing flexibility and capacity.
- Quick turnaround times and competitive terms.
- Availability, knowledge and flexibility.
- Ease of communication, flexibility in pricing and strong technical expertise.
- They consistently provide timely and competitive quotes.
- They are good lead markets, quick turnaround times and commercial approach.