Professions PI Construction & Property
Out of 3 responses
Peer Group Ranking
Overall Ranking (Out of 21 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
-33
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Quality of Product Coverage
2
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
3
Relationship Strength (With UW's / Decision Makers)
KPI Scores
Feedback from our Associates
What you do better than your peers
- They have a strong Multinational function.
- They have a strong Multinational offering.
Elements you could improve on to better trade with our Lockton team
- Their speed and ease of communication needs improving. It feels bureaucratic in comparison to their peers.
- They need to have tighter cross-class solutions.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- They are proactive and they see all sides of a risk.
- Client engagement, claims handling and good industry knowledge.
- Provide capacity on unique risks, either a strong lead or keen to follow lead terms once provided.
- Service for clients, they value long term relationships with clients and have flexibility around terms and conditions.
- Fast communication and turnaround times. Strong Market presence, international capabilities and expertise to be flexible in offering.
- Communication, appetite and turnaround times.
- Considerate of the client, fair in their pricing and appetite, and strong claims approach.
- Consistency, speed of communication, flexibility on items that are not going to cause major losses (an understanding of the commercial position our large client operate in). MIP solution that is proactive and works with the broker and most importantly an empowered claims advocate.
- They are able to look at unusual risks.