Power & Renewables

Out of 6 responses

Peer Group Ranking

Overall Ranking (Out of 22 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

33

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

2

Attitude to Pricing

3

Flexibility (Terms, Pricing, Wordings)

KPI Scores

Feedback from our Associates

What you do better than your peers

  • They are always willing to be commercial to get the best for the client. They support Lockton on a number of placements.
  • They are flexible on terms for clients.
  • They are good at UK business.
  • They have large competitive lead lines.

Elements you could improve on to better trade with our Lockton team

  • Sometimes, Aviva's annual leave cover is slow. It would be good if they had a more organised structure to this.
  • Additional CAT capacity would be beneficial.
  • Aviva's line sizes on CAT placements need improving.
  • They should write Latin America.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Willingness to support Lockton's book of business.
  • Quick response times, willing to listen to the client needs and be creative. Competitive pricing/terms.
  • Appetite (including rate), Capacity (including cat) & turnaround times.
  • Response times, lead line size, ability to help on the more challenging business and being commercial.
  • Prompt response times with willingness to provide flexible options for our clients.
  • Service, reliability, competitive.
  • Responsive, communicative, flexible.
  • Meaningful line sizes, ability to quote, willingness to write business which is predominantly out of appetite that helps our reputation with our retail teams.
  • Flexibility, amount of capacity and competitive pricing.
  • Competitive terms and willingness to negotiate with us. Response times and the attitude of the underwriter being proactive and helpful.
  • Positive attitude to writing business, competitiveness, availability and capacity.
  • Engagement, cooperation, recognized as leader with strong expertise.
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