National PI Accountants
*Less than 3 responses
Peer Group Ranking
Overall Ranking (Out of 16 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
-100
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Quality of Product Coverage
2
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
3
Flexibility (Terms, Pricing, Wordings)
KPI Scores
Feedback from our Associates
What you do better than your peers
- They are able to win business when they really put their mind to it.
Elements you could improve on to better trade with our Lockton team
- They need to improve their response times.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Excellent local relationships and desire to discuss risks.
- Underwriting expertise and relationship.
- Response times and communication with underwriters.
- Availability of experts with flexibility to trade.
- They are visible, willing and reasonable with complex coverage.
- Flexibility, ability to use Lockton Wordings and ability to price to win.
- Service, pricing and technical knowledge.
- Regular communications and broker visits to discuss risks.