Marine Cargo

Out of 10 responses

Peer Group Ranking

Overall Ranking (Out of 24 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

-10

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

2

Flexibility (Terms, Pricing, Wordings)

3

Breadth of Appetite

KPI Scores

Feedback from our Associates

What you do better than your peers

  • They take a flexible underwriting approach and are very approachable.
  • The availability of underwriters is better than most.
  • They have a lot of capacity.
  • Aviva have good Lloyd's presence and quick turnaround times. They usually have three underwriters at the Box at any one time.
  • Aviva have excellent service and trading standards.
  • They are very open on what they will and will not do from an appetite perspective.
  • They have appetite and desire to help.
  • Their communication is good.

Elements you could improve on to better trade with our Lockton team

  • Territory driven underwriting (i.e. no capabilities to write LatAm), significantly reduces the account that I can show them.
  • It would help if they could write smaller risks 100%.
  • Their response times need improving.
  • They do not seem eager to pick up new accounts.
  • They need to have quicker turnaround times on terms.
  • Their standalone stock/warehousing cover needs improving.
  • It would be good to understand their appetite better.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Quality of service, innovative (always finding new solutions), wide appetite, always willing to provide terms.
  • Willing to offer a price on difficult risks, willingness to have a discussion on a risk rather than declining. They have a flexible appetite and territories.
  • Response times, appetite, decision makers and being commercial.
  • Availability of decision makers, speed of response, commercial pricing and scope of cover.
  • The quality of the underwriters from a commercial standpoint that is backed by technical knowledge. They also are supportive of a variety of business which includes supporting facilities/line slips.
  • Broad risk appetite, good day to day engagement, good level of support for client meetings and travel, and first class claims service.
  • Response times, willing to trade on accounts which can also be difficult to place but taking a bigger picture view. Good lead lines.
  • Turnaround times, flexibility during negotiations and team reputation.
  • Detailed and comprehensive understanding of the risks presented.
  • Day to day service (answering the phone, emails, texts). Willingness to trade and actively look to win business. Actively meet the team with face to face engagement.
  • Specialist knowledge and products, technical expertise, ability to deploy large line sizes, competitive pricing, flexibility.
  • They have the highest levels of engagement.
  • Flexibility, approachable and willingness to work on securing accounts.
  • Willingness to engage fully.
  • Overall approach to cover, pricing and relationship.
  • Acknowledging emails - this enables us to know the team are moving forward with the renewal/new business. These markets generally have a great response time and are eager to support us.
  • Their willingness to work with you and get the correct deal for the Clients.
  • Quick responses, pricing and coverage.
  • Quality of service and engagement.
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