Manchester Corporate
Out of 15 responses
Peer Group Ranking
Overall Ranking (Out of 19 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
7
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
2
Quality of Product Coverage
3
Relationship Strength (With UW's / Decision Makers)
KPI Scores
Feedback from our Associates
What you do better than your peers
- Their breadth of appetite is good.
- They are consistent.
- Access to experienced underwriters is made easy and their turnaround times with emails and calls is good.
- Their policy coverage is broad.
- Writing difficult risks is an area of strength for Aviva.
- They are very good at offering competitive package/multi-line deals for clients.
- They provide good access to key individuals. They are consistent.
- In Manchester, they are more hands-on than their peers in relation to managing their relationship with Lockton.
- Aviva have good communicators who respond quickly.
- They are aggressive with pricing and cross-line collaboration.
- The Broker Development Manager is one of the best relationship builders compared to their peers.
- Their Risk engineering is excellent.
- Aviva make the effort to visit and explain current offerings.
Elements you could improve on to better trade with our Lockton team
- There seems to be two distinct strategies between GCS and Mid-Market, with much better traction with the latter.
- It would be good for Aviva to be more new business-focused.
- They are not very good at responding to new business enquiries.
- It would be good to have more local resource in the GCS team.
- It would be good if they were more consistently present, rather than being sporadically present in the market.
- They need to change their appetite. They have no focus on winning new business and are prepared to lose existing.
- It would be good if they could respond quicker to changing market conditions. Their preparation for regional renewals is limited.
- Their pricing and appetite needs improving.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Commerciality, flexibility and relationship.
- Flexibility, experienced underwriters and contactable.
- They are competitive, have a knowledgeable risk engineering approach and are relationship focused.
- Cover, pricing, relationship.
- Technical expertise and responsiveness.
- Good response times, good communication and problem solving.
- Flexibility with risks, reviewing on their merits. Quick response times and good communication. They are more commercial with their underwriting stance.
- They have a wide appetite.
- Knowledgeable underwriters, capable of providing proper support on claims and risk management needs. They have the ability and desire to find a solution.
- Access to key decision makers and the actual underwriters. Meeting deadlines for responses.
- Ability to build and maintain strong relationships.
- Experienced and commercial underwriting teams, strong client and Lockton relationship-management personnel, swift response times and flexibility on capacity/cover.
- Flexibility, cover and easy access to underwriters and decision makers.
- Service, relationship, flexibility.
- They are easy to contact/do business with, have a wider proposition other than just price, and have clear communication on what their appetite is.
- Quick response to changing market conditions, willingness to trade and open communication on what is required to keep business.
- Responsive and can offer a good product that has wide cover. Reasonable with pricing. Willing to make the effort to visit to build relationships and confirm what they can offer/appetite.