Global Cyber & Technology
*Less than 3 responses
Peer Group Ranking
Overall Ranking (Out of 15 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
0
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
2
Quality of Product Coverage
3
Flexibility (Terms, Pricing, Wordings)
KPI Scores
Feedback from our Associates
What you do better than your peers
- They have adapted recently to write on Lockton wording. They are a well placed market.
Elements you could improve on to better trade with our Lockton team
- Aviva need to have greater interaction with brokers.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Financial stability, service levels, knowledge, product, innovation, competitive pricing and reputation amongst the business and peers.
- Able to offer full coverage under our proprietary policy form, competitive pricing and quick turnaround times.
- Coverage, service, pricing and flexibility.
- Understanding of the product offered and ability to work with clients to provide bespoke client solutions.
- Relationships and response times.
- They are easy to work with and great relationship.
- Responsive, technical knowledge and write on Lockton proprietary form.
- Ability to make decisions with commercial underwriters and good service.
- They are flexible, great in front of clients and they care about Lockton and our clients.
- Communication, pricing and being commercial.
- Very technical underwriters that liaise with clients well.
- Response time, breadth of coverage, technical expertise and claims services.
- Flexibility, availability of senior decision makers and understanding of Lockton and our strategy.
- Response times and reasoning.