Financial Institutions

*Less than 3 responses

Peer Group Ranking

Overall Ranking (Out of 19 Markets)

Net Promoter Score


An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

-50

NPS score


Average NPS score (overall)

Lockton ranked the following KPIs as most important to them


1

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

2

Relationship Strength (With UW's / Decision Makers)

3

Flexibility (Terms, Pricing, Wordings)

KPI Scores


Feedback from our Associates


What you do better than your peers

  • They are pro-active in their engagement to help both sides win new business.
  • Their market presence is acknowledged.

Elements you could improve on to better trade with our Lockton team

  • It would be good to bolster the team so that the business can be serviced once a larger book has been established.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • They are pragmatic, have fast response times and are flexible on all terms.
  • Interaction and engagement with the team, ensuring that there is a 'point person(s)' attached to the relationship. Identifying risks that they believe are core appetite to them and working with Lockton in good time to offer the most compelling pricing. Ability to agree to new product innovation. Willingness to engage with clients on a regular and consistent basis makes the client less prone to tender business or want to move away from the existing insurer. Commercial/portfolio approach to writing business that may not be core appetite.
  • Flexibility and willing to 'go the extra mile'.
  • Price, coverage and service.
  • Prompt response time, competitive pricing and good claims service.
  • Good service, clear communication, commercial.
  • Market security, claims handling and pricing.
  • Quick turnaround times, open minded approach to underwriting and ability to be flexible.
  • Relationship, Adequate Communication & technical expertise.
  • appetite and responsiveness.
  • Good communication, commerciality and consistency of appetite across underwriting teams.
  • Price, service and claims.
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