Dublin
Out of 11 responses
Peer Group Ranking
Overall Ranking (Out of 18 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
-9
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Quality of Product Coverage
2
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
3
Pro-Activity of Engagement
KPI Scores
Feedback from our Associates
What you do better than your peers
- Their responsiveness is commendable.
- They are quick decision-makers.
- It is good that they make the effort to meet the bigger clients.
- They provide great engagement with BDE and follow up continuously.
- Aviva are very good on product communication and open to creating new or niche products.
Elements you could improve on to better trade with our Lockton team
- They need to improve on outlining major cover differences.
- They should expand their breath of cover.
- They should be willing to offer better rates when needed.
- They need to provide better documentation.
- They should improve their quotation response times.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Flexibility, responsiveness and additional assistance with issuing documents on the international business.
- Wide coverage, knowledgeable and accessible underwriters, competitive rating.
- Have an awareness of our clients' requirements.
- Have a good level of cover, quick responses, and competitive pricing.
- Relationship, communication, expertise and pricing.
- Clear communication on what is within appetite.
- Have willingness to engage with us and bigger clients. Willingness to reduce rates to maintain business.
- They offer quick turnaround times, are very engaged, experts in their field with great communication.
- Ease to do business with. Continuous engagement with underwriters and offer efficient service.
- Flexibility and quick response times.