Construction Investments
Out of 4 responses
Peer Group Ranking
Overall Ranking (Out of 21 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
25
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Relationship Strength (With UW's / Decision Makers)
2
Flexibility (Terms, Pricing, Wordings)
3
Ability to Provide Adequate Capacity
KPI Scores
Feedback from our Associates
What you do better than your peers
- They are flexible.
- Strong credit paper and a recognised guarantor are Aviva's strength areas.
- They have large lead shares and a broad appetite, including both UK and International business.
- They are good at relationship building.
Elements you could improve on to better trade with our Lockton team
- Aviva need to improve and widen their appetite.
- It would be good if they had greater appetite for certain risks, such as Construction.
- A better service from the underwriters would be appreciated. We are constantly chasing for responses on things.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Appetite offering and service levels.
- Proactive, willingness to be flexible and accommodating, and technical knowledge.
- Broad Appetite, price and cover competitiveness, and responsiveness.
- Capacity, communication, and flexibility.
- Speed of service and effective communication coupled with technical expertise and awareness of market dynamics when crafting client solutions.