Birmingham

Out of 18 responses

Peer Group Ranking

Overall Ranking (Out of 20 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

-89

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Quality of Product Coverage

2

Flexibility (Terms, Pricing, Wordings)

3

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

KPI Scores

Feedback from our Associates

What you do better than your peers

  • Their online platform is better than some providers.
  • They have a broad appetite.
  • They have a very broad appetite.
  • Their coverage is good.
  • Their pricing consistency is commendable.
  • Their flexibility on coverage and premium is good (relating to just one larger risk).

Elements you could improve on to better trade with our Lockton team

  • It is very difficult to contact the team by phone. They usually do not answer or reply quickly.
  • They need to be more flexible.
  • They need to have more continuity of staff and more underwriters to facilitate. Their speed in service and responses could be improved.
  • They need to increase their appetite.
  • They should turn their quotations around quicker. They do not quote sometimes because of timescales, but the rest of the market are set the same amount of time, and still deliver.
  • They need to improve the underwriter communication.
  • Aviva should give their underwriters authority to write business, and not have to refer everything.
  • Their communication needs improving.
  • They need to build on their relationships more.
  • Their service and response times need improving.
  • You are unsure of which underwriter to go to and their response times are non-existent.
  • Consistency with regards to appetite needs improving.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Good communication and clarity around appetite, pricing and cover.
  • Flexibility, responsiveness and global capabilities.
  • Service, scope of cover, flexibility of underwriters' decision and approach to risk.
  • Good communication between team and underwriters, good policy wordings, accessible and responsive underwriters.
  • Good products, good relationships with BDM's and underwriters, willingness to write risks that aren't always straightforward and will work with you to find solutions.
  • Communication, flexibility and trust.
  • They work with you as a team to secure new business/renewal, and are accessible.
  • Response times and a 'can do' attitude.
  • Understanding, appetite, relationship, service delivery.
  • Communication and underwriters' ability to trade.
  • Communication and strength of relation, good turnaround times and the ability to listen to our clients' demands and needs in order to provide solutions best suited.
  • They are technical, relationship-focused, have a good speed of response and are flexible.
  • Are able to provide capacity, competitive pricing, and easy to trade with.
  • Honesty, service times, buy into working in partnership rather than against the broker. Technical knowledge.
  • Engagement, willingness to trade, flexibility (pricing and terms) responsiveness to issues/queries.
  • They have consistency, flexibility and commerciality.
  • They target clients within appetite and show flexibility.
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