Accident & Health
*Less than 3 responses
Peer Group Ranking
Overall Ranking (Out of 10 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
0
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Relationship Strength (With UW's / Decision Makers)
2
Quality of Product Coverage
3
Flexibility (Terms, Pricing, Wordings)
KPI Scores
Feedback from our Associates
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- They have excellent service, knowledge of products and understanding of Lockton clients' needs and requirements.
- Level of service and good terms.
- Access, response times & flexibility.