Aberdeen

Out of 8 responses

Peer Group Ranking

Overall Ranking (Out of 12 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

-88

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Quality of Product Coverage

2

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

3

Flexibility (Terms, Pricing, Wordings)

KPI Scores

Feedback from our Associates

What you do better than your peers

  • They provide broader coverage.
  • Fleet products are a strength area for Aviva.
  • Their online platform works well.
  • Their range of products work well.
  • Aviva can write trades their peers cannot.

Elements you could improve on to better trade with our Lockton team

  • Their response times need improving.
  • They should be better with their pricing.
  • They need to be more flexible.
  • Quicker response times would be beneficial.
  • They need to provide timely responses to enquiries and take a pragmatic approach to rate increases.
  • Access to decision makers needs to be made easier, and earlier communication on renewals/issues would be beneficial.
  • They should view the policyholder as their client. At present, there seems to be a lack of connection or consideration for relationships or practicalities.
  • They take a more flexible attitude.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Fast Response Times, they reviews risks Individually and have reasonable rate increases.
  • Pricing, range of cover provided, willingness to pay claims and appetite/level of industries they will cover.
  • Communication is key.
  • Flexibility, timely responses and communication.
  • Engagement, flexibility.
  • Access to and good relationships with decision makers. They realise that the policyholder is also their customer and strive be even handed. No changes in position and willing to take a long term view.
  • Autonomous, technical, development underwriters that are knowledgeable and look at how they can write business.
  • Empowered underwriters with an ability and willingness to write business. A leading policy wording. A strong claims proposition.
BACK TO ALL INSURER RESULTS →