Property ROW

Out of 8 responses

Peer Group Ranking

Overall Ranking (Out of 21 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

13

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

2

Attitude to Pricing

3

Flexibility (Terms, Pricing, Wordings)

KPI Scores

Feedback from our Associates

What you do better than your peers

  • They deploy significant capacity, often 3 to 4 times greater than their peers.
  • The underwriter I deal with is clear on what they want and they communicate it clearly. They are very helpful on winning new accounts, they know the territory and adapt to the placement needs.
  • They are a great provider of capacity.
  • Arch provide good capacity and options.
  • They are great - they deploy large line sizes, they are willing to quote several options.
  • They are able to write larger lines.
  • Their pricing is good.

Elements you could improve on to better trade with our Lockton team

  • They need to become more flexible around slip terms and conditions.
  • Arch have far too many subjectivities on their placements, some of them are unnecessary.
  • Arch can be too particular and over scrutinise. Sometimes an attitude of macro-view is required to achieve commercial goals.
  • They need better pricing on LatAm business.
  • They need some flexibility with conditions and subjectivities.
  • They need to be more responsive.
  • Further personal engagement would be beneficial.
  • Arch should reduce subjectivities and follow slips rather than adjusting terms purely for their slips.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Willingness to take a lead position in order to bring business to London.
  • They have a "let's find a solution" attitude.
  • Great relationship with underwriter. Good and proactive communicators. They help win accounts.
  • They are relationship driven, commercial, positive, competitive, forward thinking and supportive.
  • They have large teams to get quick responses.
  • Service levels, technical knowledge and pricing.
  • Turnaround times, competitive pricing and good communication.
  • Flexible on T&C's, good capacity and realistic pricing.
  • Quick turnaround times, dollar capacity deployed and pricing flexibility.
  • Availability of underwriters, pricing, speed of quoting.
  • Presence, communication and leniency.
  • Completive pricing and quick response times.
  • Service, consistency of approach, competitiveness and flexibility.
  • Competitive pricing, good line sizes, flexible T&Cs, good response times on email and PPL, strong personable relationships.
  • Openness to discuss options.
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