National PI Accountants
Out of 8 responses
Peer Group Ranking
Overall Ranking (Out of 16 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
-88
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Quality of Product Coverage
2
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
3
Flexibility (Terms, Pricing, Wordings)
KPI Scores
Feedback from our Associates
What you do better than your peers
- Their wording is strong.
- They are a good scheme insurer.
Elements you could improve on to better trade with our Lockton team
- Engagement with us over the phone and in person could both be worked on.
- Arch should reduce the number of follow up questions and lists of subjectivities.
- Consistency from them is key.
- Arch should increase their dedicated resource.
- Arch should improve their visibility and willingness.
- They should have quicker response times.
- They should be better with their communication.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Excellent local relationships and desire to discuss risks.
- Underwriting expertise and relationship.
- Response times and communication with underwriters.
- Availability of experts with flexibility to trade.
- They are visible, willing and reasonable with complex coverage.
- Flexibility, ability to use Lockton Wordings and ability to price to win.
- Service, pricing and technical knowledge.
- Regular communications and broker visits to discuss risks.