04 Executive Summary
Key Insights from your 2024 Survey include:
Peer Group Ranking
Overall Ranking (from 29 Markets)
Overall NPS Score (vs Average of -5)
A top 5 position overall in 9 of the 29 Lockton Business Units relevant to Arch
What is going well?
Financial & Political Risks - Arch are clear on what is in/out of appetite.
Downstream Energy - The team is able to work across multiple energy sectors.
Energy Liability – Positive service levels, availability, and responsiveness.
Power & Renewables - They have good communication.
Upstream Energy – The team are flexible, accessible and have a good presence at the box. They have a broad appetite and try to help where possible.
Construction Investments – Good engagement and technical expertise.
Aberdeen – Arch are pro-active and keen. Their strengths include reasonable pricing and appetite to write small non-standard property risks.
Commercial Wholesale – Good at communicating, turn around quotes efficiently and are flexible towards North American PL/Product exposures.
Newcastle – Arch have good product options.
Accident & Health – The team provide a much quicker service in comparison to other markets and are huge supporters of Lockton. They encourage very open and honest communication.
Bermuda – Arch are at the forefront of creative thinking on new or developing product lines for difficult and varied business. The team are flexible, consistent and have stable capacity.
Casualty ROW - Arch's service levels, pricing and quality of response are great.
Crisis Management – The team provide excellent service levels and pricing whilst also having a broader appetite than other markets.
Property ROW – Deploy capacity that is significantly larger than their peers and are willing to provide several quote options.
Financial Institutions – Quick turnaround times.
Global Cyber & Technology – The team are good at engaging and IP is a key area of strength.
Management Liabilities – Good primary appetite and pricing.
National PI Accountants – Arch are a good scheme insurer with a strong wording.
National PI Misc / Recruitment – Arch’s policy documentation layout is great.
National PI Regulatory - Participation on bigger risks is good.
Private Clients – Good sector specific products/wording.
Professions PI Healthcare – The team are great at communicating and have a large array of contacts available.
Professions PI Solicitors & Accountants – Arch are flexible.
Transactional Risks – Arch has good pricing.
Marine Cargo – Arch have a technically proficient team that are quick to turnaround modelling and make prompt underwriting decisions.
Marine Hull – The Hull team are always available in Lloyd’s to discuss opportunities and are good in front of clients.
Specie & Fine Art - Crypto insurance is a strong area for Arch.
Areas for Improvement for Arch?
Financial & Political Risks - It would be great if Arch would be willing to write sub-investment grade credit.
Energy Liability - Arch need a broader appetite, particularly for US domiciled risks.
Power & Renewables - They need larger line sizes and to lead more business.
Upstream Energy – It would be good to see Arch lead more business, particularly Offshore Construction, and put down larger lines.
Construction Investments - Arch should improve their underwriter presence in the London market and have the ability to write on a surplus lines basis for US construction business.
Aberdeen - Arch should be more willing to write new business and expand cover as their terms tend to come with too many conditions, exclusions and subjectivities attached.
Commercial Wholesale – It would be beneficial for Arch to hire more staff and be more aligned with wholesale type risks.
Newcastle – Clearer policy documentation and communication of appetite would be helpful.
Bermuda - It would be good for Arch to improve their service levels, have lower attachment points and be less conservative.
Casualty ROW – Arch should increase head count and try to write more LatAm business and SML coverage on a primary basis.
Crisis Management – Arch could have more competitive pricing and review rate reductions better on LatAm business. It would also be helpful for Arch to be more flexible on renewals and engage with the wider team outside of senior brokers.
Property ROW – Arch need some flexibility with regards to conditions and subjectivities.
Financial Institutions – Arch are not high on the list of competitive markets.
Global Cyber & Technology – To improve, Arch should develop their service levels, flexibility, and ability to be competitive.
Management Liabilities - Local policy issuance is an area for improvement.
National PI Accountants – Arch should look to increase their dedicated resource, reduce their lists of subjectivities and improve their engagement levels and response times.
National PI Construction & Property - Arch decline a lot of business so they need to develop their appetite, have better coverage, and better pricing.
National PI Misc / Recruitment – It would be good if Arch improve their response times for renewal term requests.
National PI Regulatory – Arch should consider broadening their appetite.
Professions PI Healthcare – The team could be more flexible and consider a wider book for Lockton performance.
Professions PI Solicitors & Accountants - The speed of their turnaround times needs improving.
Transactional Risks - Improve speed of turnaround times.
Marine Cargo – It would be good for Arch to be able to write larger lines and review pricing as they can be more expensive than their peers.
Marine Hull - Arch should be more flexible on wordings and consider more lines of marine business.
Specie & Fine Art - Claims handling and communication could be improved.
Through 2025, let’s address these areas for improvement together – and keep building on your many strengths.
Peer Group
