Casualty ROW
Out of 4 responses
Peer Group Ranking
Overall Ranking (Out of 15 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
75
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
2
Quality of Product Coverage
3
Flexibility (Terms, Pricing, Wordings)
KPI Scores
Feedback from our Associates
What you do better than your peers
- Arch's service levels and quality of response is great.
- The physical underwriting is a strength area for Arch.
- Arch's pricing and response time is good.
Elements you could improve on to better trade with our Lockton team
- SML coverage on a primary basis is an area for improvement.
- Arch need more underwriters.
- Arch need to write more LatAm business.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Appetite and coverage.
- Broad appetite, flexibility in pricing, availability to meet underwriters in office/at box.
- Responsiveness, competitive and supportive.