Bermuda

Out of 9 responses

Peer Group Ranking

Overall Ranking (Out of 18 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

-22

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Breadth of Appetite

2

Relationship Strength (With UW's / Decision Makers)

3

Quality of Product Coverage

KPI Scores

Feedback from our Associates

What you do better than your peers

  • They are at the forefront of creative thinking on new or developing product lines.
  • They write difficult business that others will not.
  • They are quite varied with their placements.
  • They are easy to deal with.
  • They have good flexibility on layers.
  • Arch have stable capacity and are consistent in their underwriting approach.

Elements you could improve on to better trade with our Lockton team

  • It would be good to have lower attachment points.
  • Arch need to be more respondent.
  • The turnaround times and administration needs improving, particularly through policy period.
  • They should improve their overall communication across the board, mainly internally between teams.
  • Their service levels need improving.
  • Arch are overly conservative.
  • They need greater flexibility.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Willingness to be flexible on long term clients, passion for customer service (responses) and thinking outside of the box for new products.
  • Capacity, communication and ease of doing business with.
  • Communication, quick turnaround of documentation and being open minded/working with us to make the deal happen.
  • They are communicative and open about their abilities and processes.
  • Effective communication, stable capacity, good ratings.
  • Quick responses, wide appetite, flexibility on layers and commercial on pricing when they need to be.
  • Keen to collaborate, hard-working and willing.
  • Quick decisions, quick turnaround times, transparency and a willingness to work together.
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