04 Executive Summary
Key Insights from your 2024 Survey include:
Peer Group Ranking
Overall Ranking (from 29 Markets)
Overall NPS Score (vs Average of -5)
A top 5 position overall in 8 of the 25 Lockton Business Units relevant to Allied World
What is going well?
Onshore Construction – We have a good relationship with the team.
GREAC – Residential properties is a strength area for Allied World.
Commercial Wholesale – They have excellent policy wording.
Healthcare – A great relationship has developed.
London Retail – They are responsive and willing to help where they can.
NA Casualty – They have a large capacity provided for majority of industries.
ROW Casualty – They are good at building relationships.
FI – They can be helpful with providing big lines on risks, and they have a relatively consistent appetite.
ML – They are flexible and solution oriented.
PI – They have good communication and understanding of risks.
Marine Cargo – They always have a Lloyd's presence.
Specie & FA – Their response times are excellent.
Areas for Improvement for Allied World?
Energy Liability – We are having to move towards trading with Bermuda directly as we are struggling with the London underwriter.
Onshore Construction – Bigger line size is an area for improvement.
GREAC – Their trading style can be a little restrictive especially with their dichotomy between mid and complex risk.
Commercial Wholesale – It would be great to have more information on appetite.
Healthcare – It would be helpful to have one main contact to refer business into. It is sometimes possible to get a bit lost with multiple underwriters and then not necessarily get the quickest turnaround. If we had one main contact then it would be easier to navigate.
London Retail – Allied World should improve on their multinational expertise.
NA Casualty – Their turnaround time on quotes, policy documents and replying to messages needs bettering.
ROW Casualty – It would be beneficial for them to be more agressive and have a better appetite.
FI – Their pricing needs improving.
ML – Claims handling and locally admitted policies are two areas to improve.
PI – They should have appetite on IB/MGA.
Marine Cargo – They should be more of a leader in the market.
Specie & FA – It would be great for them to offer coverage on all lines of our business.
Through 2025, let’s address these areas for improvement together – and keep building on your many strengths.
Peer Group
