Commercial Wholesale

Out of 11 responses

Peer Group Ranking

Overall Ranking (Out of 15 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

18

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Breadth of Appetite

2

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

3

Quality of Product Coverage

KPI Scores

Feedback from our Associates

What you do better than your peers

  • They have excellent policy wording.
  • They have timely responses to New Business.
  • Fast turnaround times is an area of strength.
  • It is beneficial to have a strong relationship with the new regional underwriting team in Manchester, so we can pick up the phone and speak to them about risks.
  • They have speedy responses.
  • Allied World have great turnaround and flexibility on XSPL class to assist in quick placement solutions.
  • They respond quickly.
  • The speed of turnaround is impressive.

Elements you could improve on to better trade with our Lockton team

  • The availability of underwriters is an area for development.
  • We need more communication from them.
  • It would be great to have more information on appetite.
  • They need to respond quicker.
  • It feels their appetite in the regions is narrower than we previously had in the London team. We prefer to deal with the local office, but their appetite needs to be the same.
  • They need to have a better understanding and realistic view of commercial combined and property appetite.
  • Their communication needs improving.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Service, accessibility, policy wordings.
  • They go the 'extra mile' to build trading relationships.
  • Flexibility and responsiveness. Producing documentation quickly and accurately.
  • They have the best communication, flexibility and coverage.
  • They are easy to get in contact with, and keen to help us win the business.
  • They have appetite for non standard/higher risk clients. All markets want the 'vanilla' risks but too many decline on trade without looking at individual risks.
  • Positivity, communication and availability.
  • They are quick to respond, show flexibility around terms and pricing, and we have access to decision makers.
  • Pricing and turnaround.
  • Easy to deal with, people who answer the phone/ respond to emails without chasing, quick issue of documents.
  • Speed of turnaround, strength of offering, and cost-effectiveness.
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