Casualty ROW
Out of 3 responses
Peer Group Ranking
Overall Ranking (Out of 15 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
-33
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
2
Quality of Product Coverage
3
Flexibility (Terms, Pricing, Wordings)
KPI Scores
Feedback from our Associates
What you do better than your peers
- They have a broad and good capacity appetite on an Excess basis.
- They are good at building relationships.
Elements you could improve on to better trade with our Lockton team
- It would be great to have clearer clarification on Primary appetite.
- Allied World need a broader appetite / primaries.
- It would be beneficial for them to be more aggressive and have a better appetite.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Appetite and coverage.
- Broad appetite, flexibility in pricing, availability to meet underwriters in office/at box.
- Responsiveness, competitive and supportive.