Casualty NA
Out of 3 responses
Peer Group Ranking
Overall Ranking (Out of 10 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
-100
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
2
Breadth of Appetite
3
Flexibility (Terms, Pricing, Wordings)
KPI Scores
Feedback from our Associates
What you do better than your peers
- They are good at hosting broker events.
- They have a large capacity provided for majority of industries.
Elements you could improve on to better trade with our Lockton team
- It would be good to see a change of underwriters and improved engagement with Bermuda (currently we use them in Bermuda significantly more than London).
- They need to reply to phone calls and emails more, as well as carefully underwrite deals.
- Their turnaround time on quotes, policy documents and replying to messages needs bettering.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Price, speed of response and understanding client needs.
- They have a depth of expertise, stability and quick response times.
- Broad appetite, large limits, easy to communicate and get a hold of.
- Technical expertise, capacity and appetite.