Bermuda

Out of 10 responses

Peer Group Ranking

Overall Ranking (Out of 18 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

0

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Breadth of Appetite

2

Relationship Strength (With UW's / Decision Makers)

3

Quality of Product Coverage

KPI Scores

Feedback from our Associates

What you do better than your peers

  • They have high retention on incumbent book of business.
  • They are more organised than other insurers.
  • Allied World write primary coverage and all business classes.
  • They are good at building relationships.
  • They have a willingness to work with us to meet the clients needs.
  • They have quick turn around times.
  • They offer good blocks of capacity and play throughout excess casualty tower.

Elements you could improve on to better trade with our Lockton team

  • The service overall needs improving, particularly response times.
  • It would be great to connect more.
  • They need more flexibility in pricing.
  • Their communication needs improving.
  • Allied World need more effective communication on capacity.
  • Their response to submissions is an area to develop.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Willingness to be flexible on long term clients, passion for customer service (responses) and thinking outside of the box for new products.
  • Capacity, communication and ease of doing business with.
  • Communication, quick turnaround of documentation and being open minded/working with us to make the deal happen.
  • They are communicative and open about their abilities and processes.
  • Effective communication, stable capacity, good ratings.
  • Quick responses, wide appetite, flexibility on layers and commercial on pricing when they need to be.
  • Keen to collaborate, hard-working and willing.
  • Quick decisions, quick turnaround times, transparency and a willingness to work together.
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