UK Construction
Out of 6 responses
Peer Group Ranking
Overall Ranking (Out of 20 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
0
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
2
Flexibility (Terms, Pricing, Wordings)
3
Quality of Product Coverage
KPI Scores
Feedback from our Associates
What you do better than your peers
- Allianz provide insurance of small to medium size construction projects.
- With regards to CAR, Allianz communicate excellently, they have big capacity and are competitive with their pricing.
- They are a very friendly and helpful team. They are often very quick to respond and offer feedback.
Elements you could improve on to better trade with our Lockton team
- Greater flexibility of coverage issues is an area for development.
- With regards to CAR, it would be good for them to agree to Lockton wording with fewer Allianz amendments.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Have comprehensive and flexible coverage, financial strength and stability.
- They have exceptional service: quick and responsive, with dedicated underwriters who provide support. Competitive pricing: they provide highly competitive rates without compromising on coverage quality. Flexibility and adaptability: they show a willingness to adapt wording and terms based on client-specific requirements/market changes.
- They have adequate response times and are easily accessible/open to discussion on prices/terms.
- Great service levels, good relationships and attitude to resolving issues.
- Responsive, detailed and thorough.
- Flexibility and accessibility.
- Ability to build long-term relationships and not be overly reactive.
- Combination of pricing, coverage and ability to look across multiple lines of cover.
- Flexibility, competitive pricing and accessibility.
- Broad appetite, good communication and quick response times.
- Good service levels, wide appetite for risk and price.
- They are friendly/approachable which was helpful to new members of our team. They have been extremely helpful in helping develop knowledge and skills of some individuals.
- Turnaround times, expertise, competitiveness to win business and the quality of their products.
- Being upfront about appetite and what they can realistically provide. Generally, be responsive with quick turnaround times.