National PI Misc / Recruitment
*Less than 3 responses
Peer Group Ranking
Overall Ranking (Out of 19 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
50
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Quality of Product Coverage
2
Breadth of Appetite
3
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
KPI Scores
Feedback from our Associates
What you do better than your peers
- They provide quick turnaround times and very competitive pricing.
Elements you could improve on to better trade with our Lockton team
- It would be helpful if they offered broader fire cover.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Flexibility on pricing and coverage. Supportive in pursuing new business opportunities. Good response times.
- Strong relationships.
- Excellent terms, good communication and easy access.
- Good online products, fast referral and response from underwriting team.
- Quick and efficient communication, knowing you can pick up the phone to them and ready to assist to retain/win business. Flexible on coverage and pricing, professional service and they are in office at least once a week.