National PI Construction & Property
Out of 8 responses
Peer Group Ranking
Overall Ranking (Out of 23 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
13
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Quality of Product Coverage
2
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
3
Breadth of Appetite
KPI Scores
Feedback from our Associates
What you do better than your peers
- They are very approachable and they visit the office regularly.
- They are very competitive.
- They are flexible
- They have good engagement with the office.
- Allianz provide better coverage.
Elements you could improve on to better trade with our Lockton team
- It would be helpful to not have to refer to the head office for decisions.
- More presence would be appreciated.
- They have limited abilities with higher limits.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Being able to adapt cover to that of the clients' needs. Being able to understand the risks of the insured and not just go by a system.
- Flexible with their terms and good communication.
- Underwriter competence, communication and good negotiators.
- Flexible, competitive and knowledgeable.
- Response times, technical expertise and ease of trading.
- Response times, support on winning deals and coverage.
- Flexibility, responsiveness and competitiveness.
- Quick response, engagement, flexibility and decision making.
- Great prices.
- Engagement with the team. Ability to underwrite when specific covers are needed.
- Ease of engaging with, pricing flexibility and cover flexibility.
- Knowledge and attitude.