National PI Accountants
*Less than 3 responses
Peer Group Ranking
Overall Ranking (Out of 16 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
43
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Quality of Product Coverage
2
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
3
Flexibility (Terms, Pricing, Wordings)
KPI Scores
Feedback from our Associates
What you do better than your peers
- Allianz are good at local engagement.
- They are good with their communication and building relationships.
- Allianz are present at the office.
- They are good at relationship building.
- Allianz are proactive and are always at the forefront of trying to assist us.
- Relationship building and communication is great.
Elements you could improve on to better trade with our Lockton team
- It would be good to see improvement in the way the wordings are structured for PI.
- Allianz need to improve their wordings.
- It would be good to see regional offices have higher decision-makers present.
- They should extend their reach outside of London.
- It would be good to have more assistance with new business.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Excellent local relationships and desire to discuss risks.
- Underwriting expertise and relationship.
- Response times and communication with underwriters.
- Availability of experts with flexibility to trade.
- They are visible, willing and reasonable with complex coverage.
- Flexibility, ability to use Lockton Wordings and ability to price to win.
- Service, pricing and technical knowledge.
- Regular communications and broker visits to discuss risks.