Manchester Corporate

Out of 15 responses

Peer Group Ranking

Overall Ranking (Out of 19 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

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NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

2

Quality of Product Coverage

3

Relationship Strength (With UW's / Decision Makers)

KPI Scores

Feedback from our Associates

What you do better than your peers

  • Allianz have a wide range of products, including fantastic online information with access to product detail and training.
  • They are great at keeping up with regular communication.
  • Allianz are good at communicating.
  • Their engineering options are good.
  • They are very competitive and flexible on risks within their appetite.
  • Engineering is a strong area for Allianz.
  • Their global presence and size is beneficial.
  • They are better at answering account queries and communication compared to other insurers.
  • Allianz are very visible.
  • They are stable.
  • The Broker Development Manager communicates openly and honestly.
  • Allianz provide good products.

Elements you could improve on to better trade with our Lockton team

  • The biggest challenge has been Commercial vs AGCS. We are in the early days of seeing how that will evolve.
  • They need to be more new business focused.
  • It would be good for them to have broader cover.
  • Allianz need to meet the team more.
  • They need to widen their appetite.
  • It would be good for them to improve their local trading presence.
  • We need a clearer understanding of their appetite.
  • Visibility is an area for improvement.
  • Allianz response times and access to the underwriters needs improving.
  • It would be good if their underwriters were more flexible.
  • Their pricing needs improving.
  • It would be beneficial if they were more responsive over emails. We have to wait several days or weeks for responses, or we have to chase numerous times.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Commerciality, flexibility and relationship.
  • Flexibility, experienced underwriters and contactable.
  • They are competitive, have a knowledgeable risk engineering approach and are relationship focused.
  • Cover, pricing, relationship.
  • Technical expertise and responsiveness.
  • Good response times, good communication and problem solving.
  • Flexibility with risks, reviewing on their merits. Quick response times and good communication. They are more commercial with their underwriting stance.
  • They have a wide appetite.
  • Knowledgeable underwriters, capable of providing proper support on claims and risk management needs. They have the ability and desire to find a solution.
  • Access to key decision makers and the actual underwriters. Meeting deadlines for responses.
  • Ability to build and maintain strong relationships.
  • Experienced and commercial underwriting teams, strong client and Lockton relationship-management personnel, swift response times and flexibility on capacity/cover.
  • Flexibility, cover and easy access to underwriters and decision makers.
  • Service, relationship, flexibility.
  • They are easy to contact/do business with, have a wider proposition other than just price, and have clear communication on what their appetite is.
  • Quick response to changing market conditions, willingness to trade and open communication on what is required to keep business.
  • Responsive and can offer a good product that has wide cover. Reasonable with pricing. Willing to make the effort to visit to build relationships and confirm what they can offer/appetite.
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