Global Real Estate

Out of 74 responses

Peer Group Ranking

Overall Ranking (Out of 23 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1 Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

2 Flexibility (Terms, Pricing, Wordings)

3 Attitude to Pricing

KPI Scores

Feedback from our Associates

What you do better than your peers

Their communication and responsiveness is good.
They are agreeable when negotiating terms, excesses etc.
They have a good level of connectivity between different lines of business to provide a compelling client-orientated proposition.
There are a lot of underwriters on the team so there is always someone around.
They are decision makers with long-term relationships.
They are competitive on pricing.
They are strong when something is in their appetite.
Allianz is flexible.
They have good communication with the brokers.
They are flexible and they see the bigger picture.
It is easy to access the key decision makers.
Allianz have fast turnaround times and they are aggressive with pricing.
They can be flexible and commercial.
They are always available when required.
They have a broad appetite.
The turnaround times of the underwriters is good.
They communicate well and are proactive.
They have been able to price on more complexed risks that others have not been able to do before.
They have a broad appetite.
The engagement they have with the team through their surgeries hosted in their offices are great, and they are the only market who do this.
Their communication is really good.
They are flexible.
Allianz always look to put forward terms on new business.
Their speed of service and response times is great.

They are responsive and easily accessible.
They have a quicker response time compared to other insurers.
Their stability supports long-term relationships and delivery of solutions.
Their turnaround time is good.
They are able to look at a breadth of risk size and accommodate where necessary.
Their response times are good.
Allianz are consistent.
They achieve what they set out to do.
They are proactively engaged.
Ongoing collaboration is a strength of Allianz.
They form good relationships with brokers.
Flexibility and capacity for supporting our client is a strongpoint.
They have competitive pricing.
Communication is a strongpoint for Allianz.
They have nice and simple terms.
They are willing to assist where they can.
Their servicing day-to-day is amazingly quick, and they provide great technical advice.
Their commercial approach is commendable.
Allianz will always respond in good time to terms requests.
Their communication is prompt and they are good at face-to-face arrangements.
They provide a quality service and their communication is good.
They trade technically and pragmatically.
Their response times are very quick.
They are always keen to understand all new business quotes and they do not just respond a 'no quote' right away.
They have good rates.
They have strong underwriting capability.
Their commercial decision-making is good.

Elements you could improve on to better trade with our Lockton team

Decision making can be tortuous with underwriter(s) having limited authority (e.g. regularly refer to the Head Office).
It would be good if Allianz could lead EU business.
Turnaround times need improving.
It would be good if they could be more flexible when there is something slightly out of their comfort zone.
They should strive to be more flexible in their appetite.
They need to improve their Engineering Inspection service and offering.
Allianz should review their attitude towards lender endorsements.
We always seem to have to negotiate on any terms provided for MTA.
They need to improve their international real estate business.
It would be good to have quicker turnaround times.
Their pro-activeness on renewal terms and wordings needs improving.
Turnaround times could be better.
More flexibility on underwriting is required. Allianz met with a Senior Partner of our client and advised that they would be diplomatic with their underwriting strategy as the client grows. Since then, the portfolio has been growing and lots of increased excesses and cover restrictions have been applied, which contradicts what was said in the meeting. The client entered into a long-term agreement on the basis of this conversation and now they feel let down.
Allianz need to be more consistent on existing business.
It would be good to meet the teams more in-person. A better turnaround of engineering renewal quotes would improve the service.
Consistency across underwriters would be beneficial.
The speed of turnaround on new quotes could be improved.
Allianz should be more flexible in pricing.
They should strive to be more flexible.
Recycling risks exposure is an area for improvement.
Faster response times from underwriters would be good.
Allianz should take a more flexible approach to renewals.
Their pricing could improve, in particular around Assets which they have insured in previous years under different policies.

It would be good for Allianz to improve their Engineering Inspection service.
They should launch their global Real Estate offering.
It would be good to improve their capacity for European business.
Flexibility from the head office should be improved, including providing more autonomy to the LMRE team.
Breadth of appetite is an area for development.
Allianz need to be more flexible.
They should provide more capacity to certain portfolios.
Their international capability should be bettered.
Flexibility in terms of coverage and pricing is something that should be reviewed.
Turnaround time has to be quicker if they want to have more business from us.
They need to be more flexible.
They need to increase the DV limit under the LREAC Clients of Facility.
It would be beneficial to have a better appetite for residential properties and flexibility for different types of tenants.
Response times could be quicker.
Terms can be harsh sometimes, i.e. on excesses. Usually, we have to push back and then they agree to it, but it would be good if this was their initial stance.
Turnaround times need improving.
Response times need improving.
Responding to every day matters sooner, rather than later.
Engineering Insurance Servicing of portfolios is slow and they do not provide timely releases of renewal terms.
It would be good to have more flexibility with lender requirements.
Allianz should improve their European proposition.
With regards to Engineering, they are very slow at responding and the service is not very good.
Their service levels need improving.
They are slow to respond and communicate if there is an internal process causing a delay.
They need to improve service levels.
Better response times would be beneficial.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

Technical expertise, commercial approach and responsiveness.
Communication, willingness to negotiate and have an understanding of clients' positions.
Commerciality, Flexibility and Responsiveness.
They have expert underwriters, competitive pricing and make commercial decisions.
Have a desire to build long-term relationships and provide strategic support at client level.
Flexibility, turn around times and good relationships.
Communicative and find solutions.
Service and response times plus being flexible/commercial.
Good communication and response times. Fairness in offering terms in situations where losses have been occurred.
Flexible, quick turnaround times and technical expertise.
Have a holistic view of the client's programme and bring in other parts of the business to assemble a multi-class offering. Additionally, frequent surgery sessions with our Associates to ensure underwriters are always visible.
Response times, competitive attitude to pricing and access to technical knowledge.
Service, response times and ability to make contact by phone.
Be supportive of Lockton and our clients.
Flexibility, speed and answering the phone.
Wide appetite, being commercial/flexible and service levels.
Quick turnaround, easy communication and pricing.
Turnaround times and flexibility.
Flexibility and wanting to build partnership with us and our clients.
Flexible, quick turnaround times, desire to write new business and think commercially.
Have good service, quick response times, always get back to you if you call them. Prepared to meet face to face.
Willingness to trade, communicate well, speedy response times on existing business and active face-to-face presence.
Service, turnaround times, pricing and flexibility.
Fast turnaround times, flexibility in pricing and have understanding of the client.
Flexibility and communication.
Response times and product knowledge.
Flexibility to pricing and taking a commercial view to get a deal over the line, combined with turnaround times. When an insurer proactively looks to broaden their offering and exceed the client's expectations, it really strengthens the relationship of all parties.
Have quick response times.
Commercial attitude, turnaround times, and effective communication.
Flexibility.
Willingness to quote on new business, response times and flexibility with pricing.
Flexibility and ease of trading.
Overall level of service received/communicated.
Easy to deal with, great at building relationships and have understanding of our clients' needs.
Have great relationships built on trust, commercial approach and proactive approach to delivering solutions for clients.
Flexible, are easy to work with.

Flexibility, service and technical ability.
Communication, trading strategically and flexibly.
Commercial underwriting decisions, service and responsiveness.
Willing to trade and support brokers and clients.
Actively engaging and dynamic in the way they trade to achieve the best result for all parties involved in a renewal process.
Communication, coverage and pricing.
Active engagement, strong partnering and good communication.
Their appetite to new business and flexibility in respect of pricing and cover.
Turnaround times, pricing and ease to contact if needed urgently.
They communicate, have corporate thinking and are solution-driven.
Response times, appetite, pricing/rating.
Great terms, easy to deal with, have fast response times.
They have willingness to be flexible and assist where they can with good communication and turnaround times.
Capacity, price and service.
Service, pricing and commerciality.
Appetite, enthusiasm, response times and commercial attitude.
Commercial approach, competitive pricing, quick response times and technical expertise.
Responsiveness, communication & being easy to work with, commercial underwriting with a reasonable consideration of the risk, ability for flexibility if required.
Competitive pricing, wide coverage and good communication.
Relationship, flexibility & commerciality.
Have open communication channels with their top underwriters to ensure the clients needs are met.
Quick turnaround times, ability to move on rates and premiums, technical servicing and policy advice.
Strong relationships, have willingness to assist and speed of turnaround times.
Engagement, flexibility and clarification on their position.
Clear and concise communicators, good relationships across the piece and flexible traders.
Speed of service, competitive pricing and collaborative approach.
We have access to decision makers.
They are responsive, flexible and technical.
Flexibility, Service, Quality of Product.
Knowledgeable, good service and pricing.
They communicate their appetite, look at each piece of new business on a case-by-case basis and have a good turnaround times on all queries.
Strong relationships, commercial Flexibility and good attitude to pricing.
Have food relationships with underwriters, good rates, ability to provide capacity and quick turnaround times.
Technical expertise, underwriting flexibility and good engagement with brokers.
Good communication.
Commercial decision making, quick turnaround times and wanting to work together as partners.

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