Glasgow

Out of 9 responses

Peer Group Ranking

Overall Ranking (Out of 12 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

-22

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Flexibility (Terms, Pricing, Wordings)

2

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

3

Quality of Product Coverage

KPI Scores

Feedback from our Associates

What you do better than your peers

  • Engineering Inspection is a strong area for Allianz.
  • They have appetite to underwrite multiple classes of insurance.
  • With regards to the Engineering Inspection, both the Underwriter and Broker Development Manager are excellent to deal with.
  • Allianz are keen to develop and grow the relationship.
  • They are quick to respond, and helpful with assisting placing and renewing.
  • Their flexibility and response is better than most other insurers.

Elements you could improve on to better trade with our Lockton team

  • Response times need improving.
  • Pro-active engagement is something Allianz could look into further.
  • It would be good for them to look into their appetite and hunger to write business more.
  • It would be helpful if they were more visible in our office.
  • With regards to Engineering, they appear to have a rigid approach to renewals at the moment and need to take a bigger picture view.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Responsiveness and engagement, Technical underwriting ability, flexibility on price and terms.
  • Response times, ability to understand the opportunity, flexibility in pricing/proposition.
  • Ease to deal with and willingness to support.
  • Willingness to trade and flexible, commercial awareness and range of covers that they can underwrite.
  • Local decision making, experienced underwriters and a flexible approach.
  • Claims Handled in-house, not outsourced. Technical knowledge and experience. Flexibility in approach to risk.
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