04 Executive Summary
Key Insights from your 2024 Survey include:
Peer Group Ranking
Overall Ranking (from 29 Markets)
Overall NPS Score (vs Average of -5)
A top 5 position overall in 6 of the 24 Lockton Business Units relevant to Allianz
What is going well?
Construction Investments – Allianz have large lead shares and agreed our wording. The team are flexible and quick to respond.
Global Real Estate – Strengths include communication, competitive pricing and accessibility to decision makers.
UK Construction - Provide insurance of small to medium size construction projects and have large CAR capacity with competitive pricing.
Belfast – Allianz have a strong Engineering Inspection service, a wide appetite and good range of products.
Dublin – Strengths include technical knowledge of the team, pricing and Contractors offering.
Aberdeen – Fleet, Leisure, and Engineering Inspection are key strengths.
Birmingham – Strong Engineering Inspection and ability to build relationships.
Glasgow – Allianz have a strong Engineering Inspection and the appetite to underwrite multiple classes of business.
London Retail – Strengths include UK domiciled packages and the Motor department.
Manchester Corporate – The team are good at communicating and have good engineering options.
Newcastle – Allianz are consistent, engage frequently, have a strong Engineering Inspection service and work hard for business within core appetite.
Management Liabilities - Willing to take a look at any risk we share and provide easy access to technical underwriters who provide a high-level response.
National PI Accountants – The team are good at communicating, engaging and building relationships.
National PI Construction & Property – Allianz are competitive, flexible and the team visit the office regularly.
National PI Misc / Recruitment - They provide quick turnaround times and very competitive pricing.
National PI Regulatory - Communication is a strongpoint for Allianz.
National PI Solicitors E&W - Allianz provide honest opinions.
Private Clients - Broad appetite, easy access to decision makers and timely responses.
Areas for Improvement for Allianz?
Construction Investments - It would be good if Allianz had greater flexibility with SME business for surety.
Global Real Estate – Allianz should improve their international capabilities, particularly European business.
UK Construction – To improve, Allianz should increase flexibility of coverage and agree to the Lockton wording with fewer amendments.
Belfast – Could broaden coverage and improve claims communication and Live Chat availability.
Dublin – Allianz could improve response/turnaround times.
Aberdeen – Allianz should increase engagement/visibility and be more flexible, particularly with commercial combined products and the pricing of SME products.
Birmingham – Pricing and approach to renewals needs to be improved.
Glasgow – It would be helpful if Allianz were more visible in the Glasgow office.
London Retail – Allianz could improve relationship building as well as the service and flexibility of Engineering department.
Manchester Corporate – The team should improve their local trading presence and increase engagement.
Newcastle - Allianz could be more responsive, flexible and more pragmatic in their approach to renewals.
Management Liabilities - They need to improve engagement with brokers to build the relationship.
National PI Accountants - It would be good to see Allianz have higher decision-makers in the Regions and improve the structure of the Allianz PI wordings.
National PI Misc / Recruitment - It would be helpful if they offered broader fire cover.
National PI Regulatory – Allianz’s pricing needs improving, and their surveyor’s appetite should be developed.
National PI Solicitors E&W - Allianz could try to cater for business outside of their appetite every so often.
Private Clients - Perhaps Allianz could sharpen their rates slightly.
Through 2025, let’s address these areas for improvement together – and keep building on your many strengths.
Peer Group
