Dublin
Out of 10 responses
Peer Group Ranking
Overall Ranking (Out of 18 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
-40
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Quality of Product Coverage
2
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
3
Pro-Activity of Engagement
KPI Scores
Feedback from our Associates
What you do better than your peers
- Their pricing is good.
- They engage quickly.
- Allianz have great expertise.
- They have a good Contractors offering.
Elements you could improve on to better trade with our Lockton team
- Quicker turnaround times would be helpful.
- Allianz should come to more client meetings.
- They need to answer queries within a more acceptable time frame.
- It would be good if they improve on communication.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Flexibility, responsiveness and additional assistance with issuing documents on the international business.
- Wide coverage, knowledgeable and accessible underwriters, competitive rating.
- Have an awareness of our clients' requirements.
- Have a good level of cover, quick responses, and competitive pricing.
- Relationship, communication, expertise and pricing.
- Clear communication on what is within appetite.
- Have willingness to engage with us and bigger clients. Willingness to reduce rates to maintain business.
- They offer quick turnaround times, are very engaged, experts in their field with great communication.
- Ease to do business with. Continuous engagement with underwriters and offer efficient service.
- Flexibility and quick response times.