Birmingham

Out of 16 responses

Peer Group Ranking

Overall Ranking (Out of 20 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

-44

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Quality of Product Coverage

2

Flexibility (Terms, Pricing, Wordings)

3

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

KPI Scores

Feedback from our Associates

What you do better than your peers

  • Their engineering inspection service is great.
  • They are good at relationship building.
  • Access to the decision makers is not difficult.
  • Their Engineering Inspection is the best option we have on offer.
  • Allianz' portfolio approach and flexibility is great.
  • They have a broad appetite.
  • Their service levels are good.
  • They build relationships effectively.
  • Their claims handling is effective.
  • Allianz wordings are good.
  • They are able to quote for the middle of the road risks.

Elements you could improve on to better trade with our Lockton team

  • Better communication around appetite.
  • For the most part they are reactive, but it can take months of chasing to get endorsements through. Response times to queries and endorsement issuance requires improvement.
  • It would be good if underwriters were readily available.
  • Accuracy of paperwork and timescale are two areas worth reviewing.
  • Communication of renewal terms needs to be improved.
  • Renewal pricing nearer new business is an area for development.
  • Their pricing needs improving.
  • They should have a better commercial underwriting approach.
  • It would be good if they had more honesty around renewal strategy and work in partnership with us rather than an attitude of distrust.
  • It would be good for Allianz to expand their appetite and be more competitive.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Good communication and clarity around appetite, pricing and cover.
  • Flexibility, responsiveness and global capabilities.
  • Service, scope of cover, flexibility of underwriters' decision and approach to risk.
  • Good communication between team and underwriters, good policy wordings, accessible and responsive underwriters.
  • Good products, good relationships with BDM's and underwriters, willingness to write risks that aren't always straightforward and will work with you to find solutions.
  • Communication, flexibility and trust.
  • They work with you as a team to secure new business/renewal, and are accessible.
  • Response times and a 'can do' attitude.
  • Understanding, appetite, relationship, service delivery.
  • Communication and underwriters' ability to trade.
  • Communication and strength of relation, good turnaround times and the ability to listen to our clients' demands and needs in order to provide solutions best suited.
  • They are technical, relationship-focused, have a good speed of response and are flexible.
  • Are able to provide capacity, competitive pricing, and easy to trade with.
  • Honesty, service times, buy into working in partnership rather than against the broker. Technical knowledge.
  • Engagement, willingness to trade, flexibility (pricing and terms) responsiveness to issues/queries.
  • They have consistency, flexibility and commerciality.
  • They target clients within appetite and show flexibility.
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