Aberdeen

Out of 8 responses

Peer Group Ranking

Overall Ranking (Out of 12 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

-100

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Quality of Product Coverage

2

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

3

Flexibility (Terms, Pricing, Wordings)

KPI Scores

Feedback from our Associates

What you do better than your peers

  • Automatic renewals online is a strength area.
  • Allianz get their first time pricing right.
  • They are quite good on Motor Fleet.
  • Engineering inspection is good.
  • Their ability to write leisure risks is great.

Elements you could improve on to better trade with our Lockton team

  • Pricing flexibility on SME products needs improving.
  • Greater willingness to write residential property owner business.
  • They need to be more flexible.
  • More flexibility on the commercial combined products.
  • Regular engagement on potential marketing of new and existing cases.
  • Their appetite needs widening.
  • Their attitude towards renewals of existing customers should be reviewed. This should be more pro-active and should not require the threat of alternative insurers to obtain a degree of flexibility.
  • More visibility would be helpful.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Fast Response Times, they reviews risks Individually and have reasonable rate increases.
  • Pricing, range of cover provided, willingness to pay claims and appetite/level of industries they will cover.
  • Communication is key.
  • Flexibility, timely responses and communication.
  • Engagement, flexibility.
  • Access to and good relationships with decision makers. They realise that the policyholder is also their customer and strive be even handed. No changes in position and willing to take a long term view.
  • Autonomous, technical, development underwriters that are knowledgeable and look at how they can write business.
  • Empowered underwriters with an ability and willingness to write business. A leading policy wording. A strong claims proposition.
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