UK Construction

Out of 15 responses

Peer Group Ranking

Overall Ranking (Out of 20 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

40

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

2

Flexibility (Terms, Pricing, Wordings)

3

Quality of Product Coverage

KPI Scores

Feedback from our Associates

What you do better than your peers

  • Their responding time is very good.
  • AIG lead excess third party liability placements.
  • Construction Casualty - AIG are one of our lead insurers who are able to provide very good pricing and lots of capacity.
  • Aggressive pricing and fast turnaround times is a strength for AIG.
  • Great communication and turnaround times. They stand out in their appetite to write projects (especially on the XSPL side).
  • AIG are commercially minded.
  • AIG's extremely fast response times are better than most markets.
  • AIG lead on competitive pricing.
  • AIG's response times are really good compared to others.
  • AIG have great communication and pricing.
  • AIG are always willing to help win the business.

Elements you could improve on to better trade with our Lockton team

  • AIG should be more flexible on writing 100% per risk.
  • AIG need to have more engagement on UK construction insurance. This refers to CAR insurance rather than casualty insurances where they are already very strong.
  • They should have greater flexibility in appetite for mid-market business.
  • When emailing payment queries, AIG need to use the correct line of communication.
  • Coverage around drones needs more consideration.
  • AIG should offer more lines of business e.g. travel.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Have comprehensive and flexible coverage, financial strength and stability.
  • They have exceptional service: quick and responsive, with dedicated underwriters who provide support. Competitive pricing: they provide highly competitive rates without compromising on coverage quality. Flexibility and adaptability: they show a willingness to adapt wording and terms based on client-specific requirements/market changes.
  • They have adequate response times and are easily accessible/open to discussion on prices/terms.
  • Great service levels, good relationships and attitude to resolving issues.
  • Responsive, detailed and thorough.
  • Flexibility and accessibility.
  • Ability to build long-term relationships and not be overly reactive.
  • Combination of pricing, coverage and ability to look across multiple lines of cover.
  • Flexibility, competitive pricing and accessibility.
  • Broad appetite, good communication and quick response times.
  • Good service levels, wide appetite for risk and price.
  • They are friendly/approachable which was helpful to new members of our team. They have been extremely helpful in helping develop knowledge and skills of some individuals.
  • Turnaround times, expertise, competitiveness to win business and the quality of their products.
  • Being upfront about appetite and what they can realistically provide. Generally, be responsive with quick turnaround times.
BACK TO ALL INSURER RESULTS →