Property ROW

Out of 5 responses

Peer Group Ranking

Overall Ranking (Out of 21 Markets)

Net Promoter Score

An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

-40

NPS score

Average NPS score (overall)

Lockton ranked the following KPIs as most important to them

1

Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)

2

Attitude to Pricing

3

Flexibility (Terms, Pricing, Wordings)

KPI Scores

Feedback from our Associates

What you do better than your peers

  • AIG have a structured approach.
  • Follow capacity via Talbot is a strength area.
  • They provide good capacity.
  • Their engineering reviews are fast.

Elements you could improve on to better trade with our Lockton team

  • AIG should be less stringent with terms and trying to amend T&Cs half way through a policy year.
  • They should buy more Fac with Lockton, especially when it is a Lockton Direct account.
  • AIG's service levels require improvement - consistent service issues on a specific account over a couple of years.
  • AIG should be open to different opportunities.
  • Response time can be improved.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Willingness to take a lead position in order to bring business to London.
  • They have a "let's find a solution" attitude.
  • Great relationship with underwriter. Good and proactive communicators. They help win accounts.
  • They are relationship driven, commercial, positive, competitive, forward thinking and supportive.
  • They have large teams to get quick responses.
  • Service levels, technical knowledge and pricing.
  • Turnaround times, competitive pricing and good communication.
  • Flexible on T&C's, good capacity and realistic pricing.
  • Quick turnaround times, dollar capacity deployed and pricing flexibility.
  • Availability of underwriters, pricing, speed of quoting.
  • Presence, communication and leniency.
  • Completive pricing and quick response times.
  • Service, consistency of approach, competitiveness and flexibility.
  • Competitive pricing, good line sizes, flexible T&Cs, good response times on email and PPL, strong personable relationships.
  • Openness to discuss options.
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