Onshore Construction

Out of 3 responses

Peer Group Ranking

Overall Ranking (Out of 15 Markets)

Net Promoter Score


An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.

-33

NPS score


Average NPS score (overall)

Lockton ranked the following KPIs as most important to them


1

Quality of Product Coverage

2

Attitude to Pricing

3

Breadth of Appetite

KPI Scores


Feedback from our Associates


What you do better than your peers

  • AIG are better at leading business.
  • AIG are better at writing more business and supporting the Lockton book of business for EAR.
  • Communication is a key strength for AIG.

Elements you could improve on to better trade with our Lockton team

  • They should be more competitive.
  • AIG's willingness to write our business or suggest an alternative solution is an area to improve on.
  • Their pricing can be improved.

Our team’s thoughts on what makes insurers they trade with ‘Best in Class’

  • Large capacity and can be flexible with terms and conditions.
  • Flexibility, competitive, expertise.
  • Technical ability, willing to find a solution and availability.
  • Capacity and lead options.

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