Newcastle
Out of 5 responses
Peer Group Ranking
Overall Ranking (Out of 19 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
-20
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
2
Quality of Product Coverage
3
Flexibility (Terms, Pricing, Wordings)
KPI Scores
Feedback from our Associates
What you do better than your peers
- They have a good Portable Appliance Testing offering.
- A&H & Financial Lines are two key positive areas.
Elements you could improve on to better trade with our Lockton team
- AIG should be more aggressive on PDBI appetite.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Relationship with underwriters is an essential part in terms of negotiating, understanding the risk and being flexible with underwriting.
- Outstanding coverage, competitive rates, quick and flexible response times.
- Positive and pro-active engagement, flexibility and competitive pricing.
- Good people, have regular engagement and local decision makers.
- Communication and flexibility.
- Have good service.
- Working relationship.
- Strength of relationship.