National PI Solicitors E&W
Out of 4 responses
Peer Group Ranking
Overall Ranking (Out of 9 Markets)
Net Promoter Score
An NPS answers the question, "how likely are you to recommend this product or service to a colleague, peer, or friend?' Respondents answer the question on a scale of 0 – 10, 0 meaning they are not at all likely to recommend the product or service and 10 meaning they are extremely likely to recommend the product or service.
75
NPS score
Average NPS score (overall)
Lockton ranked the following KPIs as most important to them
1
Easy to do Business With (Good Communication, Turnaround times, Access to Decision Makers)
2
Breadth of Appetite
3
Appetite Communication
KPI Scores
Feedback from our Associates
What you do better than your peers
- They are responsive (they return calls when they are busy), they are supportive (they look to find ways to support) and they are decisive (they tell us 'no' quickly when it is outside of scope).
- They are quick at responding.
Elements you could improve on to better trade with our Lockton team
- Pricing is an area to develop.
Our team’s thoughts on what makes insurers they trade with ‘Best in Class’
- Communication and turnaround times.
- All Quality Ratings, claims service, and willingness to quote.
- They are very consistent.
- Responsive, commercial and decisive.
- Communication, knowledgeable underwriters and we are clear on their appetites.
- They respond to our requests to review terms when required. Claims handling is good.
- Availability of underwriters, claims offering and capacity.
- Service, client care and technical expertise.
- Speed in responding and pricing.
- Security, breadth of appetite and sector understanding.
- Able to articulate a rational approach on how they underwrite.
- They are responsive and easy to communicate with, and open to opportunities to work together.
- Service, coverage and speed of response.
- Pricing.